About us

About Us

At Shingaar Jewellery, we believe that every piece of jewellery tells a unique story. We are passionate about creating timeless designs that celebrate both elegance and individuality. Our journey began with a simple vision: to craft high-quality, stunning jewellery that blends traditional artistry with modern sophistication.

Our collections are inspired by diverse cultures, intricate craftsmanship, and a deep appreciation for beauty. Each piece is meticulously designed and carefully handcrafted by skilled artisans, using only the finest materials to ensure both durability and exceptional quality.

Whether you're searching for the perfect gift or an accessory to complement your personal style, Shingaar Jewellery offers something special for every occasion. We are committed to providing not just jewellery, but an experience — one that brings joy, confidence, and a sense of elegance to those who wear it.

Thank you for choosing Shingaar Jewellery. We are proud to be part of your journey, celebrating life’s most precious moments with you.

Return Policy

At Shingaar Jewellery, we take pride in offering high-quality, carefully crafted jewellery. Due to the nature of our products and for hygiene reasons, we are unable to accept returns or exchanges on any jewellery items once they have been shipped. This policy ensures that all of our customers receive products that are in perfect condition and have not been previously worn or handled.

Exceptions:

  • If an item is defective or damaged during shipping, please contact us within 7 days of receiving your order. We will assist you in resolving the issue by offering a replacement or refund, depending on the situation.
  • If you received an incorrect item by mistake, please reach out to us immediately, and we will make sure to correct the error.

How to Contact Us:

  • If you believe your item qualifies for a return or exchange due to damage, defect, or error, please email our customer service team at shingaarjewellery@hotmail.com with your order number and a description of the issue. We will respond promptly to assist you.

We truly appreciate your understanding of our policy, and we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns, don’t hesitate to reach out to us.

Shipping Policy

At Shingaar Jewellery, we are committed to providing our customers with a seamless shopping experience. Below is an overview of our shipping policy:

Processing Time:

  • All orders are processed within 1-3 business days. You will receive an email confirmation once your order has been processed and shipped.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Costs:

  • We offer a variety of shipping options to ensure your order reaches you in a timely manner. Shipping fees are calculated at checkout based on the destination and chosen shipping method.
  • Standard Shipping: Delivery time typically takes 5-7 business days, depending on your location.
  • Expedited Shipping: Delivery time typically takes 2-3 business days.
  • International shipping is also available. Please note that shipping times may vary depending on the destination country.

Shipping to International Destinations:

  • We ship to most international locations. Additional customs fees, taxes, or duties may apply depending on your country's regulations. These fees are the responsibility of the customer and will be collected by the carrier at the time of delivery.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery. You can track your order via the carrier’s website.

Shipping Delays:

  • While we strive to ensure timely delivery, please be aware that delays may occur due to circumstances beyond our control (e.g., weather conditions, customs delays, etc.). We appreciate your understanding.

Lost or Damaged Items:

  • If your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure your satisfaction.

If you have any questions or concerns about shipping, feel free to reach out to our customer service team at shingaarjewellery@hotmail.com.

Thank you for shopping with Shingaar Jewellery!